Terms & Conditions

GENERAL TERMS AND CONDITIONS OF SALE AND USE

OVERVIEW

This website is operated by ELT GROUP LIMITED. On this website, the terms "we", "us", and "our" refer to Auvia US. Auvia US offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting this site and/or purchasing any of our products, you are engaging in our "Service" and agreeing to be bound by the following terms and conditions ("Terms and Conditions", "Terms and Conditions"), including any additional terms, conditions, and policies referenced and/or hyperlinked herein. These Terms and Conditions apply to all users of this site, including, but not limited to, users who browse the site, are sellers, customers, merchants, and/or content contributors.

Please read these Terms and Conditions of Sale and Use carefully before accessing or using our website. By accessing or using any part of this site, you agree to be bound by these Terms and Conditions. If you do not agree to all of the terms and conditions of this agreement, then you must not access the website or use the services offered on it. If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

All new features and tools added to this shop in the future will also be subject to these Terms and Conditions. You can view the most current version of the Terms and Conditions of Use at any time on this page. We reserve the right to update, change, or replace any part of these Terms and Conditions of Sale and Use by posting updates and/or changes on our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website following the posting of any changes constitutes your acceptance of those changes.

Our shop is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - TERMS OF USE OF OUR ONLINE SHOP

By accepting these Terms and Conditions of Sale and Use, you represent that you have reached the age of majority in your country, state, or province of residence, and that you have given us your consent to allow any minor in your care to use this website.

You may not use our products for any illegal or unauthorized purpose, nor may you, in using the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or other code of a destructive nature.

Any breach or violation of these Terms and Conditions will result in immediate termination of your Services.

SECTION 2 - TERMS AND CONDITIONS

We reserve the right to deny access to the Services to any person at any time for any reason.

You understand that your content (excluding your credit card information) may be transferred in an unencrypted manner, and this involves (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements for connecting networks or devices. Credit card information is always encrypted during transmission over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service or use of the Service, or any access to the Service or contact on the website, through which the Service is provided, without our prior express written permission.

The headings used in this agreement are included for your convenience and will not limit or affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible for the accuracy, completeness, or timeliness of the information available on this site. The content of this site is provided for informational purposes only and should not be relied upon as your sole source of information for making decisions without first consulting more accurate, complete, and up-to-date information sources. If you decide to rely on the content presented on this site, you do so at your own risk.

This site may contain certain prior information. Such past information, by its nature, is not current and is provided for informational purposes only. We reserve the right to change the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes to our site.

ARTICLE 4 - CHANGES TO SERVICE AND PRICES

The prices of our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content of the Service) without notice at any time.

We will not be liable to you or any third party for any change in price, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if any)

Certain products or services may be available exclusively online through our website. These products or services may be available in limited quantities and may only be returned or exchanged in accordance with our Returns Policy.

We have done our best to display as clearly as possible the colours and images of our products that appear on our shop. We cannot guarantee that your computer screen will display the colours accurately.

We reserve the right, but are not obligated, to limit sales of our products or services to any person, geographic area, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions and product prices are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue offering any product at any time. Any offer of service or product made on this site is void where prohibited by law.

We do not warrant that the quality of any products, services, information, or other merchandise obtained or purchased by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, reduce or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or from the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we change an order or cancel an order, we may attempt to notify you by contacting you at the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, may appear to be from merchants, resellers, or distributors.

You agree to provide current, complete, and accurate order and account information for all orders placed on our shop. You agree to promptly update your account and other information, including your e-mail address, credit card numbers, and expiration dates, so that we may complete your transactions and contact you if necessary.

For more details, please see our Return Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no control or influence.

You acknowledge and agree that we provide access to such tools on an "as is" and "as available" basis, without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no legal liability arising from or related to the use of such optional third-party tools.

If you use the optional tools offered on the Site, you do so at your own risk and discretion and you should consult the terms and conditions on which such tools are offered by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features on our site (including new tools and resources). These new features and services will also be subject to these Terms and Conditions.

ARTICLE 8 - THIRD PARTY LINKS

Some content, products, and services available through our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not required to review or evaluate the content or accuracy of these sites, and we do not warrant or assume any responsibility for any content, website, product, service, or other item accessible on or from such third-party sites.

We are not responsible for any harm or damage related to the purchase or use of any goods, services, resources, content, or any other transactions conducted in connection with such third-party websites. Please read the policies and practices of third parties carefully and make sure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

ARTICLE 9 - USER COMMENTS, SUGGESTIONS AND OTHER SUBMISSIONS

If, at our request, you submit specific content (e.g., to enter contests), or if, without our request, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by e-mail, by mail, or otherwise (collectively, "Comments"), you grant us the unrestricted right at all times to edit, copy, publish, distribute, translate, and otherwise use in any media any Comments you send to us. We are not and shall not be obligated to (1) maintain the confidentiality of any Comments; (2) pay compensation to anyone for any Comments provided; or (3) respond to any Comments.

We may, but are under no obligation to, monitor, edit, or remove content that we, in our sole discretion, believe to be unlawful, offensive, threatening, abusive, defamatory, pornographic, obscene, or otherwise objectionable, or that infringes any intellectual property or these Terms and Conditions.

You agree to write comments that do not violate the rights of third parties, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. You also agree that your comments will not contain any unlawful, libelous, defamatory, offensive, or obscene material, nor will they contain computer viruses or other malicious software that could in any way affect the operation of the Service or any associated website. You may not use a false email address, pretend to be someone you are not, or attempt to mislead us and/or third parties as to the origin of your comments. You are entirely responsible for all comments you post and their accuracy. We take no responsibility and assume no liability for any comments you post or that any other third party posts.

SECTION 10 - PERSONAL INFORMATION

The submission of your personal information on our shop is governed by our Privacy Policy. Click here to view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

From time to time, there may be information on our site or in the Service that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, prices, promotions, offers, product shipping costs, delivery times, and availability. We reserve the right to correct any errors, inaccuracies, omissions, and to change or update information or cancel orders, if any information on the Service or any associated website is inaccurate, at any time without notice (including after you have placed your order).

We are under no obligation to update, modify, or clarify any information on the Service or any associated website, including but not limited to pricing information, except as required by law. No defined update or refresh date in the Service or any associated website should be taken as a basis for concluding that the information in the Service or any associated website has been changed or updated.

SECTION 12 - PROHIBITED USES

In addition to the prohibitions set forth in the Terms and Conditions of Use, you are prohibited from using the Site or its contents (a) for illegal purposes; (b) to incite or participate in illegal acts; (c) to violate any regional ordinance or any international, federal, provincial, or state law, rule, or regulation; (d) to infringe or violate our intellectual property rights or the intellectual property rights of third parties; (e) to harass, abuse, insult, hurt, defame, slander, libel, disparage, intimidate or discriminate against anyone on the basis of gender, sexual orientation, religion, ethnic origin, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used to compromise the functionality or operation of the Service or any associated, independent, or Internet website; (h) to collect or track the personal information of others; (i) to spam, phish, hijack, extort information, browse, explore, or scan the web (or any other resource); (j) for obscene or immoral purposes; or (k) to interfere with or circumvent security measures of our Service, any other website, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We make no warranty or representation that your use of our Service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained through the use of the Service will be accurate or reliable.

You agree that from time to time we may discontinue the Service for indefinite periods of time or cancel the Service at any time, without prior notice to you.

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and services provided to you through the Service are (unless otherwise expressly stated by us) provided on an "as is" and "as available" basis for your use without representation, warranty, or condition of any kind, either express or implied, including all implied warranties of merchantability or merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

Auvia US, our directors, officers, employees, affiliates, agents, contractors, licensors, service providers, and suppliers shall not be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, revenue, savings, data, replacement costs, or similar damages, whether in contract, tort (including negligence), strict liability or otherwise, arising out of your use of any service or product from the Service, or for any other claim relating in any way to your use of the Service or any product, including but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available through the Service, even if you have been advised of the possibility of such claims arising. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability will be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Auvia US, our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Use or the documents referenced herein or your violation of any law or the rights of a third party.

ARTICLE 15 - SEVERABILITY

In the event that any provision of these Terms and Conditions of Sale and Use is held to be unlawful, void, or unenforceable, such provision shall nonetheless be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms and Conditions of Sale and Use, such severance not to affect the validity and enforceability of any remaining provisions.

ARTICLE 16 - TERMINATION

The obligations and liabilities incurred by the parties prior to the date of termination shall survive the termination of this Agreement for all purposes.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If we determine, in our sole discretion, that you are unsuccessful, or if we suspect that you have been unable to comply with the terms of these Terms of Sale and Use, we may also terminate this agreement at any time without notice to you and you will remain liable for all sums due up to and including the date of termination, and/or we may deny you access to our Services (or any part of them).

SECTION 17 - COMPLETENESS OF AGREEMENT

Any failure by us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

These Terms and Conditions or any other policies or operating rules we post on this site or in connection with the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, and supersede all prior and contemporaneous communications, proposals, and agreements, oral or written, between you and us (including, but not limited to, any prior version of the Terms and Conditions).

Any ambiguity in the interpretation of these Terms and Conditions shall not be construed to the detriment of the drafting party.

ARTICLE 18 - APPLICABLE LAW

These Terms and Conditions and any separate agreement through which we provide you Services shall be governed by and construed in accordance with the laws of [Insert Jurisdiction].

SECTION 19 - CHANGES TO THE TERMS AND CONDITIONS OF SALE AND USE

You may review the most current version of the Terms of Sale and Use at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms and Conditions of Sale and Use by posting updates and changes on our site. It is your responsibility to visit our site regularly to check for changes. Your continued use of or access to our site following the posting of any changes to these Terms and Conditions of Sale and Use constitutes acceptance of those changes.

ARTICLE 20 - CONTACT DETAILS

Questions regarding the Terms and Conditions of Sale and Use should be sent to us at info@au-auvia.com.

RETURN POLICY

Our Goal is Your Satisfaction

At Auvia US, your satisfaction is our top priority. We strive to provide you with high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return policy below.

Standard Return Policy

Our standard return policy allows you to return items within 30 days of purchase. If more than 30 days have passed since your purchase, we are generally unable to offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

Unused and in the same condition as you received it.
In the original packaging.
Contain a noticeable defect (not applicable for issues unrelated to product defects, such as problems with your smartphone).

Non-Returnable Items:

Perishable products such as gift cards cannot be returned.
Downloadable software, certain health and personal care products, and other specified items.

Required Documentation

To complete your return, we require a receipt or proof of purchase.

Partial Refunds

In certain situations, only partial refunds are granted:

Damaged or Missing Parts: Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
Late Returns: Any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or rejected.

Approved Refunds: If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds

If you have not yet received your refund, please follow these steps:

Check your bank account first as it may take some time before your refund is officially released.
Contact your credit card company, as there may be a delay before your refund is officially posted.
Contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at info@au-auvia.com.

Exchanges

We will only replace defective or damaged items. If you need to exchange an item for the same product, please email us at info@au-auvia.com.

Returns Process

To initiate a return:

Contact Us: Email us at info@au-auvia.com to notify us of your intention to return the item.
Provide Details: Include your order number and a description of the issue.
Ship the Item: Send the item to the following address:

Return Address:
Unit 2A, 17/F, Glenealy Tower
No.1 Glenealy, Honk Kong
Email: info@au-auvia.com

Voucher Refunds

When requesting a refund, the buyer will receive a voucher for the value of the order. Refunds in the form of bank transfers, cheques, or cash are not available.

Additional Notes

Shipping Costs: You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.
Shipping Times: Depending on where you live, the time it takes to receive your exchanged product may vary.
High-Value Items: If you are shipping an item worth more than £75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.

Additional Notes

The reviews on au-auvia.com may have been taken from other sites selling the same product, namely Amazon, Aliexpress, eBay, and Alibaba.
Use of the 24k Gold Serum and Collagen Masks in the "Premium Pack" and "Luxury Pack":

The use of these two products (the 24k gold serum and the collagen masks) may cause burning, itching, allergic reactions, or discomfort if your skin does not support the product.

Both products should be used with extreme caution and are not suitable for children under 15 years of age, people with sensitive skin, or those who have had a skin problem or disease that could cause an adverse reaction to the product.

To ensure that your skin is compatible with the products mentioned, you should apply these products to the back of your ear for 30 minutes before using them on the face or any other part of the body for the first time.

CONTACT INFORMATION FOR RETURNS AND OTHER INQUIRIES

Auvia US
Unit 2A, 17/F, Glenealy Tower
No.1 Glenealy, Honk Kong
Email: info@au-auvia.com
Website: au-auvia.com

Note: Please ensure that all third-party services mentioned in this Return Policy (e.g., Shopify) are actively used by Auvia US. If any of these services are not applicable, please remove or update the relevant sections accordingly.

Last Updated: [Insert Date]

PRIVACY POLICY

ARTICLE 1 - PERSONAL INFORMATION COLLECTED

When you make a purchase from our shop, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address, and e-mail address.

When you browse our shop, we also automatically receive the Internet Protocol (IP) address of your computer, which allows us to obtain more details about the browser and operating system you are using.

E-mail marketing (where applicable): With your permission, we may send you emails about our shop, new products, and other updates.

SECTION 2 - CONSENT

How do you obtain my consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, schedule a delivery, or return a purchase, we assume that you consent to our collection and use of your information for this purpose only.

If we ask you to provide your personal information for any other reason, such as marketing purposes, we will ask you directly for your express consent, or we will give you the opportunity to decline.

How do I withdraw my consent?

If, after you have given us your consent, you change your mind and no longer consent to our contacting you, collecting your information, or disclosing it, you may notify us by contacting us at info@au-auvia.com or by mail at:

Auvia US
Unit 2A, 17/F, Glenealy Tower
No.1 Glenealy, Honk Kong

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required to do so by law or if you breach our Terms and Conditions.

SECTION 4 - SHOPIFY

Our shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is stored on a secure server protected by a firewall.

Payment:

If you make your purchase through a direct payment gateway, in this case, Shopify will store your credit card information. This information is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction information is retained for as long as necessary to complete your order. Once your order is finalized, your purchase transaction information is deleted.

All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express, and Discover.

The PCI-DSS requirements ensure the secure processing of credit card data by our shop and its service providers.

For more information, please see the Shopify Terms of Service here or the Privacy Policy here.

SECTION 5 - SERVICES PROVIDED BY THIRD PARTIES

Generally, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information.

You should keep in mind that some suppliers may be located or have facilities located in a different jurisdiction than you or us. So if you decide to proceed with a transaction that requires the services of a third-party supplier, then your information may be governed by the laws of the jurisdiction in which that supplier is located or the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed through a payment gateway located in the United States, your information used to complete the transaction may be disclosed under United States law, including the Patriot Act.

Once you leave our shop site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or the Terms and Conditions of Sale and Use of our website.

ARTICLE 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not lost, misappropriated, accessed, disclosed, altered, or destroyed in an inappropriate manner.

If you provide us with your credit card information, it will be encrypted through the use of Secure Sockets Layer (SSL) and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all the requirements of the PCI-DSS and implement additional generally accepted industry standards.

COOKIES

Here is a list of the cookies we use. We have listed them here so that you can choose whether or not to allow them.

session_id: Unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit: No data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
shopify_uniq: No data held, expires at midnight (depending on the location of the visitor) the next day. Calculates the number of visits to a shop per unique customer.
cart: Unique identifier, persists for 2 weeks, stores your shopping cart information.
_secure_session_id: Unique session identifier.
storefront_digest: Unique identifier, undefined if the shop has a password, it is used to know if the current visitor has access.

SECTION 7 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor in your care to use this website.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to change this Privacy Policy at any time, so please check back frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make changes to the content of this policy, we will notify you here that it has been updated, so that you will know what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If our shop is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you wish to: access, correct, amend, or delete any personal information we have about you, make a complaint, or if you simply want more information, contact our Privacy Officer at info@au-auvia.com.

RETURN POLICY

Our Goal is Your Satisfaction

Standard Return Policy

Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

Unused and in the same condition as you received it.
In the original packaging.
Contain a noticeable defect (not applicable for issues unrelated to product defects, such as problems with your smartphone).

Non-Returnable Items:

Perishable products such as gift cards cannot be returned.
Downloadable software, certain health and personal care products, and other specified items.

Required Documentation

To complete your return, we require a receipt or proof of purchase.

Partial Refunds

In certain situations, only partial refunds are granted:

Damaged or Missing Parts: Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
Late Returns: Any item returned more than 30 days after delivery.

Refunds

Approved Refunds: If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds

If you have not yet received your refund, please follow these steps:

Check your bank account first as it may take some time before your refund is officially released.
Contact your credit card company, as there may be a delay before your refund is officially posted.
Contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at info@au-auvia.com.

Exchanges

We will only replace defective or damaged items. If you need to exchange an item for the same product, please email us at info@au-auvia.com.

Returns Process

To initiate a return:

Contact Us: Email us at info@au-auvia.com to notify us of your intention to return the item.
Provide Details: Include your order number and a description of the issue.
Ship the Item: Send the item to the following address:

Return Address:
Unit 2A, 17/F, Glenealy Tower
No.1 Glenealy, Honk Kong
Email: info@au-auvia.com

Voucher Refunds

When requesting a refund, the buyer will receive a voucher for the value of the order. Refunds in the form of bank transfers, cheques, or cash are not available.

Additional Notes

Shipping Costs: You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.
Shipping Times: Depending on where you live, the time it takes to receive your exchanged product may vary.
High-Value Items: If you are shipping an item worth more than £75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.

Additional Notes

The reviews on au-auvia.com may have been taken from other sites selling the same product, namely Amazon, Aliexpress, eBay, and Alibaba.
Use of the 24k Gold Serum and Collagen Masks in the "Premium Pack" and "Luxury Pack":

The use of these two products (the 24k gold serum and the collagen masks) may cause burning, itching, allergic reactions, or discomfort if your skin does not support the product.

Both products should be used with extreme caution and are not suitable for children under 15 years of age, people with sensitive skin, or those who have had a skin problem or disease that could cause an adverse reaction to the product.

To ensure that your skin is compatible with the products mentioned, you should apply these products to the back of your ear for 30 minutes before using them on the face or any other part of the body for the first time.

Contact Information for Returns and Other Inquiries

Auvia US
Unit 2A, 17/F, Glenealy Tower
No.1 Glenealy, Honk Kong
Email: info@au-auvia.com
Website: au-auvia.com

Last Updated: [Insert Date]

PRIVACY POLICY

ARTICLE 1 - PERSONAL INFORMATION COLLECTED

When you make a purchase from our shop, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address, and e-mail address.

E-mail marketing (where applicable): With your permission, we may send you emails about our shop, new products, and other updates.

SECTION 2 - CONSENT

How do you obtain my consent?

If we ask you to provide your personal information for any other reason, such as marketing purposes, we will ask you directly for your express consent, or we will give you the opportunity to decline.

How do I withdraw my consent?

Auvia US
Unit 2A, 17/F, Glenealy Tower
No.1 Glenealy, Honk Kong

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required to do so by law or if you breach our Terms and Conditions.

SECTION 4 - SHOPIFY

Our shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is stored on a secure server protected by a firewall.

Payment:

All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express, and Discover.

The PCI-DSS requirements ensure the secure processing of credit card data by our shop and its service providers.

For more information, please see the Shopify Terms of Service here or the Privacy Policy here.

SECTION 5 - SERVICES PROVIDED BY THIRD PARTIES

Generally, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information.

Once you leave our shop site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or the Terms and Conditions of Sale and Use of our website.

ARTICLE 6 - SECURITY

COOKIES

Here is a list of the cookies we use. We have listed them here so that you can choose whether or not to allow them.

session_id: Unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit: No data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
shopify_uniq: No data held, expires at midnight (depending on the location of the visitor) the next day. Calculates the number of visits to a shop per unique customer.
cart: Unique identifier, persists for 2 weeks, stores your shopping cart information.
_secure_session_id: Unique session identifier.
storefront_digest: Unique identifier, undefined if the shop has a password, it is used to know if the current visitor has access.

SECTION 7 - AGE OF CONSENT

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

If our shop is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

RETURN POLICY

Our Goal is Your Satisfaction

Standard Return Policy

Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

Unused and in the same condition as you received it.
In the original packaging.
Contain a noticeable defect (not applicable for issues unrelated to product defects, such as problems with your smartphone).

Non-Returnable Items:

Perishable products such as gift cards cannot be returned.
Downloadable software, certain health and personal care products, and other specified items.

Required Documentation

To complete your return, we require a receipt or proof of purchase.

Partial Refunds

In certain situations, only partial refunds are granted:

Damaged or Missing Parts: Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
Late Returns: Any item returned more than 30 days after delivery.

Refunds

Approved Refunds: If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds

If you have not yet received your refund, please follow these steps:

Check your bank account first as it may take some time before your refund is officially released.
Contact your credit card company, as there may be a delay before your refund is officially posted.
Contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at info@au-auvia.com.

Exchanges

We will only replace defective or damaged items. If you need to exchange an item for the same product, please email us at info@au-auvia.com.

Returns Process

To initiate a return:

Contact Us: Email us at info@au-auvia.com to notify us of your intention to return the item.
Provide Details: Include your order number and a description of the issue.
Ship the Item: Send the item to the following address:

Return Address:
Unit 2A, 17/F, Glenealy Tower
No.1 Glenealy, Honk Kong
Email: info@au-auvia.com

Voucher Refunds

When requesting a refund, the buyer will receive a voucher for the value of the order. Refunds in the form of bank transfers, cheques, or cash are not available.

Additional Notes

Shipping Costs: You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.
Shipping Times: Depending on where you live, the time it takes to receive your exchanged product may vary.
High-Value Items: If you are shipping an item worth more than £75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.

Additional Notes

The reviews on au-auvia.com may have been taken from other sites selling the same product, namely Amazon, Aliexpress, eBay, and Alibaba.
Use of the 24k Gold Serum and Collagen Masks in the "Premium Pack" and "Luxury Pack":

The use of these two products (the 24k gold serum and the collagen masks) may cause burning, itching, allergic reactions, or discomfort if your skin does not support the product.

Both products should be used with extreme caution and are not suitable for children under 15 years of age, people with sensitive skin, or those who have had a skin problem or disease that could cause an adverse reaction to the product.

To ensure that your skin is compatible with the products mentioned, you should apply these products to the back of your ear for 30 minutes before using them on the face or any other part of the body for the first time.

Contact Information for Returns and Other Inquiries

Auvia US
Unit 2A, 17/F, Glenealy Tower
No.1 Glenealy, Honk Kong
Email: info@au-auvia.com
Website: au-auvia.com

Last Updated: [Insert Date]

PRIVACY STATEMENT

ARTICLE 1 - PERSONAL INFORMATION COLLECTED

When you make a purchase from our shop, as part of our buying and selling process, we collect the personal information you provide to us, such as your name, address, and e-mail address.

E-mail marketing (where applicable): With your permission, we may send you emails about our shop, new products, and other updates.

SECTION 2 - CONSENT

How do you obtain my consent?

If we ask you to provide your personal information for any other reason, such as marketing purposes, we will ask you directly for your express consent, or we will give you the opportunity to decline.

How do I withdraw my consent?

Auvia US
Unit 2A, 17/F, Glenealy Tower
No.1 Glenealy, Honk Kong

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required to do so by law or if you breach our Terms and Conditions.

SECTION 4 - SHOPIFY

Our shop is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored in Shopify's data storage system and databases, and in the general Shopify application. Your data is stored on a secure server protected by a firewall.

Payment:

All direct payment gateways are PCI-DSS compliant, managed by the PCI Security Standards Council, which is a joint effort of companies such as Visa, MasterCard, American Express, and Discover.

The PCI-DSS requirements ensure the secure processing of credit card data by our shop and its service providers.

For more information, please see the Shopify Terms of Service here or the Privacy Policy here.

SECTION 5 - SERVICES PROVIDED BY THIRD PARTIES

Generally, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to perform the services they provide to us.

With respect to these providers, we recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information.

Once you leave our shop site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or the Terms and Conditions of Sale and Use of our website.

ARTICLE 6 - SECURITY

COOKIES

Here is a list of the cookies we use. We have listed them here so that you can choose whether or not to allow them.

session_id: Unique session identifier, allows Shopify to store information about your session (referrer, landing page, etc.).
_shopify_visit: No data retained, persists for 30 minutes since last visit. Used by our website provider's internal statistics tracking system to record the number of visits.
shopify_uniq: No data held, expires at midnight (depending on the location of the visitor) the next day. Calculates the number of visits to a shop per unique customer.
cart: Unique identifier, persists for 2 weeks, stores your shopping cart information.
_secure_session_id: Unique session identifier.
storefront_digest: Unique identifier, undefined if the shop has a password, it is used to know if the current visitor has access.

SECTION 7 - AGE OF CONSENT

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

If our shop is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

RETURN POLICY

Our Goal is Your Satisfaction

Standard Return Policy

Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

Unused and in the same condition as you received it.
In the original packaging.
Contain a noticeable defect (not applicable for issues unrelated to product defects, such as problems with your smartphone).

Non-Returnable Items:

Perishable products such as gift cards cannot be returned.
Downloadable software, certain health and personal care products, and other specified items.

Required Documentation

To complete your return, we require a receipt or proof of purchase.

Partial Refunds

In certain situations, only partial refunds are granted:

Damaged or Missing Parts: Any item that is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
Late Returns: Any item returned more than 30 days after delivery.

Refunds

Approved Refunds: If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Late or Missing Refunds

If you have not yet received your refund, please follow these steps:

Check your bank account first as it may take some time before your refund is officially released.
Contact your credit card company, as there may be a delay before your refund is officially posted.
Contact your bank. There is often a processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at info@au-auvia.com.

Exchanges

We will only replace defective or damaged items. If you need to exchange an item for the same product, please email us at info@au-auvia.com.

RETURNS: (if applicable)

You must contact us at info@au-auvia.com.

Sale Items (if applicable)

Only regular priced items can be refunded. Unfortunately, sale items are not refundable.

Exchanges: (if applicable)

We will only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same item, please send us an e-mail to info@au-auvia.com and send us your item to:

Return Address:
Unit 2A, 17/F, Glenealy Tower
No.1 Glenealy, Honk Kong
Email: info@au-auvia.com

Gifts

If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.

If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you have returned the item.

Shipping

To return a product, you must mail it to:

Return Address:
Unit 2A, 17/F, Glenealy Tower
No.1 Glenealy, Honk Kong
Email: info@au-auvia.com

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than £75, you should consider using a delivery service that allows you to track the shipment or purchase delivery insurance. We do not guarantee that we will receive the item you return.

ADDITIONAL NOTES:

The reviews on Auvia US may have been taken from other sites selling the same product, namely, Amazon, Aliexpress, eBay, and Alibaba.

CONTACT INFORMATION FOR PRIVACY CONCERNS

Auvia US
Unit 2A, 17/F, Glenealy Tower
No.1 Glenealy, Honk Kong
Email: info@au-auvia.com
Website: au-auvia.com